Online Customer Support

Which Plan is best for  you?

 

Business

  Network Gold
  21 + Computers

Network Silver
  11 - 20 Computers

Network Bronze
  1 - 10 Computers

Home Office

  PC Gold
  Home Office

PC Silver
  High Personal Usage

PC Bronze
  Basic Use

Support Plans: Designed especially for your needs.
A TWINTEL Solutions Support Plan can save your small to medium size business thousands of dollars. The cost of downtime, when unable to transact business, far outweighs direct hardware and repair costs. 

Non - Profits and Educational Institutes can take advantage of our amazingly affordable costs and advanced technology solutions.  We have over 6 years experience working non - profit organizations of all types.

Personal and Home Office users will love the benefits TWINTEL Solutions can provide at low costs and high convenience. 

Scheduled Maintenance                                                                           With regular scheduled maintenance your computers will run smoother and be less prone to problems and other incidents. Your customized scheduled maintenance checklist is drawn from the following list.

Servers
Check Security, System and Application Event Logs
Install Security Patches, Service Packs and Updates
Check server temperature and fan speed
Check hard disk space, empty recycle bin and delete temp files

Name
Phone #
Email
Subject

 

Workstations
Install Security Patches, Service Packs and Updates
Check hard disk space and delete temp files
Resolve peripheral, hardware or software problems the user may have
Check virus protection is current


Check virus protection is current
Perform full virus scan of hard drives
Defragment hard disk drives

Peripherals
Check Printers
Check Scanners
Check Digital Cameras
Check any other devices

Network
Check Hubs / Switches for high utilization / data collisions
Check Router temperature and uptime
Check DNS & WINS Servers name resolution
Check DHCP Server for database consistency
Check SMTP Server queue
Check Administrator mailbox
 

Security
Check firewall log files
Review firewall access control lists
Check virus scan log files
Check virus scan quarantined files
 

Backups
Perform a test restore from last backup
Check event logs
Clean tape drive heads
Update the Emergency Restore Disk

Customized
Is there a function of technology that you would like to see completed regularly on  your computer systems?  Let TWINTEL Solutions know. Our technicians we use their technical expertise to guide you in implementing your requests just the way you envisioned them.

 

Education

  A+ Gold
  21 + Computers

A+ Silver
  12 - 20 Computers

A+ Bronze
  1 - 12Computers
   

Non - Profit

  CARE Gold
  26 + Computers

CARE Silver
  16 - 25 Computers

CARE Bronze
  1 - 15 Computers