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Frequently asked Questions

As a managed IT service provider, we strive to support all your technological needs with the following IT support services:

  • Cybersecurity
  • Help desk support
  • Hardware and software procurement
  • Data backup and disaster recovery planning
  • Cloud computing solutions
  • IT consulting
  • Strategic planning

Twintel’s service area includes local areas like Orange County, Los Angeles County, Riverside County, San Bernardino County, San Diego County, and Ventura County. 

To optimize businesses’ remote workforces as telecommuting becomes more prevalent, we don’t limit our services to these areas only—we serve clients across the country with our extended reach programs, which include businesses that have an HQ and remote users all over the country and the world.

At Twintel, we know cybersecurity is a top priority for businesses of all sizes and service accordingly. We start this process by first conducting a comprehensive assessment of your current cybersecurity infrastructure, then identifying any vulnerabilities and potential risks. Based on our findings, we will create a customized cybersecurity plan tailored to your business’s specific needs which can include the following:

  • Network security
  • Threat detection and response
  • Endpoint protection
  • Data encryption
  • Employee training and awareness

No matter the size, we can provide tailored solutions to any business, but our experience lies in the following industries:

  • Healthcare
  • Legal
  • Finance
  • Manufacturing
  • Retail sectors
  • And more 

Absolutely—at Twintel, we understand that it can be time-consuming and challenging to find the right technology products that fit your business’s needs and budget. Our team boasts established relationships with leading technology vendors and distributors which allows us to source hardware and software at competitive prices and in turn, provide hardware and software procurement to your organization.

Our team will collaborate with you to customize the perfect products that cater to your unique requirements. From researching and sourcing products to negotiating pricing, ordering, and delivery, we’ve got you covered.

Twintel’s help desk support is designed to address a wide range of technology-related issues and concerns—here’s what we address:

  • Troubleshooting and issue resolution for hardware and software problems, such as connectivity issues, printing problems, or application errors.
  • Assistance with setting up and configuring hardware and software, including email accounts, servers, and workstations.
  • Support for cybersecurity-related issues, such as malware infections, phishing attempts, or data breaches.
  • Network and server support, including monitoring and maintenance of network infrastructure, firewalls, and switches.
  • Help with cloud-based services, such as Office 365, Dropbox, and Google Suite, including migration and integration support.
  • Mobile device management, including device setup, security, and configuration.
  • End-user training and support for common applications and software.

The onboarding process is arguably the most important phase at Twintel.

  1. Discovery Phase: During this phase, we gather information about your existing IT infrastructure, business goals, and pain points. This helps us to understand your unique needs and develop a customized plan for your IT support.
  2. Timeline Creation: This allows us to stay on track and outlines the steps involved in the onboarding process, including data migration, hardware and software implementation, and training. We’ll always keep you informed every step of the way.
  1. Ongoing Support: After onboarding, we’ll continue working closely with you to provide ongoing support and address any issues. Our goal is to build a long-term partnership that is based on trust, transparency, and a shared commitment to your business’s success.

Having a data backup and disaster recovery plan in place is critical for protecting your data and ensuring that your business can recover quickly from any unexpected event. We will collaborate with you to design a personalized backup plan that caters to your specific requirements, guaranteeing that your data is always secure and can be restored in case of any unforeseen situations.

But we don’t stop there—we continue ongoing monitoring and testing to ensure that your backup system is functioning properly and is always up to date with regular data integrity checks, backup system performance analysis, and risk assessments to identify potential vulnerabilities and address them before they become a problem.

Yes! Our cloud computing solutions provide businesses with a flexible and scalable infrastructure to run their applications and store their data. Our cloud services enable businesses to leverage the latest technology like:

  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)

Some examples of software that can be hosted on our cloud infrastructure include:

  • Microsoft Office 365
  • Salesforce
  • QuickBooks
  • Adobe Creative Cloud

Short answer: yes. Long answer—our IT support consulting services include a range of assessments, planning, and project management activities such as:

  • IT Infrastructure Assessments: We assess your current technology infrastructure, identify strengths and weaknesses, and develop a plan to optimize your systems for maximum efficiency.
  • Strategic Planning: We help you develop a technology strategy that aligns with your business goals and objectives.
  • Vendor Selection and Management: We can assist you with selecting and managing technology vendors so you receive the best value for your investment.
  • Project Management: We provide end-to-end project management services to ensure that your technology projects are delivered on time and within budget.

At Twintel, we understand the urgency of technical issues and the need for a prompt resolution. That’s why we prioritize our client’s needs and aim to provide the fastest response times possible. 

We’re available 24/7 to assist you with any technical issues that may arise and up our response time based on the severity of the issue—we strive to respond to critical issues within minutes and non-critical issues within a few hours.

We offer Service Level Agreements (SLAs) that guarantee our response time and provide our clients with peace of mind knowing they can rely on us for fast and efficient support.

Our pricing model is designed to be transparent and flexible so that you can choose the plan most tailored to your business’s needs and budget. We offer a flat monthly fee based on both user count and device count, so you can accurately predict your costs and avoid unexpected expenses. Our company offers value-based pricing to align our services with your business goals.

At Twintel, we are experts in helping regulated industries stay compliant with regulations like HIPAA or PCI-DSS. Our customized solutions include technical controls, employee training, and regular audits to ensure continuous adherence. We prioritize our clients’ compliance and business objectives with exceptional IT services.

Great question! At Twintel, we pride ourselves on serving a diverse range of businesses across various industries. We have helped our clients achieve their business goals by providing reliable and efficient IT solutions that meet their unique needs. Our services have helped companies improve their cybersecurity, streamline their operations, and increase productivity. 

If you would like to learn more about our experience working with businesses in your industry or would like to speak to one of our clients, please don’t hesitate to reach out to us. We would be happy to provide you with references and answer any questions you may have.

At Twintel, we understand the importance of having reliable and secure mobile devices which is why we offer comprehensive mobile device management (MDM) solutions to our clients. Protect your business data and devices with our customizable MDM solutions. Features include remote wiping, device tracking, and security controls. We also provide support for email, calendars, contacts, and other business applications.

At Twintel, we take data security and confidentiality very seriously. One way we ensure data security is by adhering to the guidelines set forth by the National Institute of Standards and Technology (NIST) like implementing strong passwords, two-factor authentication, encryption, and access controls to protect against unauthorized access. We also perform regular security assessments and updates to keep your systems secure and up-to-date.

We use a variety of industry-leading tools and technologies to protect your data from cyber threats such as malware, viruses, and phishing attacks. But more than that, we prioritize your IT support confidentiality like we would our own.

We offer both remote and on-site assistance for IT issues. No matter where you are, we quickly respond to your needs. If an on-site visit is needed, we’ll schedule a technician promptly. Our goal is to provide seamless IT support for your business.

Twintel provides data migration services for businesses. We work closely with clients to create a personalized strategy and minimize the impact on operations. With our industry-standard tools to ensure data security and integrity, you’ll be sure to experience a smooth transition to new systems or platforms.

At Twintel, our dedicated team of IT professionals stays informed on the latest industry developments through attending conferences and training sessions and maintaining partnerships with leading technology vendors. 

We prioritize continuous learning and growth by enrolling our team in certification programs and staying up-to-date on industry standards to ensure our client’s data is always secure. Our commitment to ongoing education allows us to offer advanced and dependable IT solutions.

To begin using our Managed IT Services at Twintel, call (888) 894-6411, or email Or you can click on “Meet Us” at the top right-hand corner of our website to request a consultation. Our team will promptly schedule a call or meeting to discuss how we can assist with your IT support needs. We look forward to partnering with you!