Twintel Facilitates Office Relocation and IT Upgrade for Care Partners

Providing Care Where It’s Most Needed

Since 2016, Care Partners has provided much-needed healthcare and senior care services. They enhance lives through compassionate and personalized assistance, specializing in home care, hospice, and other senior care programs. Their work offers relief and peace of mind to individuals, caring family members, and aging community members.

As the organization grew, their original office could no longer support their growing team. They needed a larger space, but any downtime experienced in moving could potentially cause harmful delays in essential care.

Overcoming Relocation Struggles

Closing for relocation was not an option, but relocating an active healthcare provider is no easy feat. Care Partners faced four distinct hurdles during this transition:

• Operational Risk: Downtime was a concern. Staff depend on connected systems to coordinate care. Without proper planning, a move could severely impact their daily workflows and patient services.
• An Infrastructure Gap: A larger space alone wouldn’t be enough. Care Partners’ existing technical setup was not designed for a larger office. To support more users, more devices, and future growth, they needed an entirely new network design and up-to-date hardware.
• Complex Security Needs: Growth also meant increased security concerns. More devices and users mean more endpoints to protect. For a healthcare provider, physical security—like surveillance cameras and access control—is just as needed as network cybersecurity.
• Coordination Complexity: Coordinating the setup of the network, workstations, VoIP phones, and physical security all at once is complicated. This project required careful planning and expert office IT relocation services to guarantee that the new office could hit the ground running.

A Strategic Partnership With Twintel

Realizing that a smooth office transition would provide the best care for their patients, Care Partners turned to Twintel for their professional office IT relocation services.

Twintel developed and executed a complete strategy to modernize Care Partners’ technology infrastructure while simultaneously relocating their office.

• Network Equipment Procurement and Installation: Twintel sourced and installed high-performance network hardware built specifically for the scale of the new office. This equipment was carefully specified for Care Partners’ operational needs. The result was highly secure wired and wireless connectivity throughout the new, larger office.
• Full Workstation and Phone Connectivity: To ensure zero-disruption continuity, Twintel connected, configured, and integrated every single staff computer and phone with the new network. When employees arrived at the new office on their first day, they could continue providing care without interruption.
• Security System Implementation: As part of their office IT relocation services, Twintel coordinated the setup of physical surveillance cameras and access control systems, ensuring patient data and physical premises remained secure at all times.
• Performance and Security Testing: Unwilling to leave anything to chance, Twintel ran thorough testing across every connected system. Care Partners could continue to provide care with peace of mind that no surprise technical glitches would be discovered when the doors of the new office opened.

Twintel successfully moved Care Partners’ office to a larger space. In the process, Care Partners gained a reliable network, improved physical security, and the ability to continue to scale.

A Seamless Transition

By trusting Twintel’s office IT relocation services to manage the entire project, Care Partners achieved:

• Seamless relocation: Care Partners’ vital operations continued without any meaningful disruption throughout the entire relocation process.
• Day-one readiness: Staff arrived at the new facility with working computers, phones, and connectivity. This meant continuous support for patients.
• A network built to scale: The new IT infrastructure enables Care Partners to continue growing and expand their care throughout the community.
• Improved security posture: Surveillance and access control give staff and leadership total confidence in the safety of their new working environment.
• One trusted partner: There is no need to juggle multiple vendors. Twintel is the single source for managing IT, phones, and security.