Twintel Helps Meals on Wheels OC Optimize IT and Slash Costs

Feeding Seniors and Forging Connections

For almost 60 years, Meals on Wheels OC has brought nutritious meals to Orange County’s elderly and vulnerable. Recognizing the need for both emotional and physical support, Meals on Wheels OC also builds human connection through its Adult Day Services and Friendly Visitors programs.

These initiatives offer hands-on help and a friendly face to the most isolated members of the community, providing relief and peace of mind to seniors and their families.

Technology Concerns and Complicated Contracts

Because their mission involves coordinating deliveries, managing volunteers, and securely processing donor information, Meals on Wheels OC depends on having a reliable technology infrastructure.

With the expansion to four facilities, Meals on Wheels OC found that managing their technical needs had become significantly more challenging. These challenges highlighted the need for managed IT services for nonprofits:

• Contract and Cost Overload: Meals on Wheels OC was overwhelmed by four separate, high-cost contracts for their internet and phone services. They struggled to manage staggered end dates spanning six months.
• A Noticeable Performance Gap: Slow internet speeds caused operational delays, and legacy phone systems lacked central management. This meant there was absolutely no site-to-site connectivity between the four facilities.
• Coordination Complexity: Managing multiple vendors meant there was no single point of contact for IT support. When issues arose, staff had to reach out to proprietary providers for troubleshooting, pulling focus away from community care.

A Helping Hand from Twintel

Meals on Wheels OC reached out to Twintel for managed IT services for nonprofits. Twintel developed a strategy to overhaul the organization’s IT infrastructure while drastically reducing monthly costs.

• Contract Consolidation and Transition Planning: Twintel negotiated the termination of all four existing contracts without incurring any penalties, aligning the end dates for a simultaneous transition. By securing waived billing on the new services, Twintel ensured there were no overlapping costs.
• Upgraded Internet at Three Locations: Twintel sourced and installed faster, highly reliable internet connections specifically tailored to Meals on Wheels OC’s operational needs, immediately improving communication across delivery teams and volunteers.
• Centrally Managed VoIP Phone System: Twintel replaced the outdated phone systems with a single, managed VoIP system, simplifying administration across all four locations and creating one point of contact for support.
• Site-to-Site Connectivity with Next-Gen Firewalls: To bring the separated offices together, Twintel established secure site-to-site connectivity. This also upgraded their security, as the new firewalls provide active threat protection.

Streamlined Technology and Massive Savings

With Twintel’s managed IT services for nonprofits, Meals on Wheels OC saw immediate and lasting benefits:

• $1,654.16 in Monthly Savings: Meals on Wheels OC dramatically reduced technology expenses, redirecting over $1,600 every month back toward providing meals and support to the senior community.
• Enhanced Performance: Faster internet speeds and reliable VoIP systems instantly improved daily operations across every location.
  Streamlined Management: Leadership now operates with one vendor, one contract, and one point of contact.
• Better Support: Staff no longer waste time in proprietary vendor queues. Twintel provides rapid, direct responses through mainstream solutions.
• Improved Security Posture: Next-generation firewalls mean active, continuous protection for sensitive donor, volunteer, and patient data.