Twintel Helps Road Rebel Launch Seamless Remote Operations

Coordination on a Global Scale

Road Rebel is a leading event logistics and management company. Their team has more than two decades of experience coordinating massive, complex events and managing travel logistics for clients all around the world.

From award shows and music festivals to corporate events and major sports competitions, Road Rebel has done it all. Known for their honest approach and negotiation skills, they have built long-lasting relationships with their clients and partners.

However, as the world moves towards increasingly decentralized work environments, the company realized they needed to adapt their IT infrastructure and implement professional remote work IT support.

Adapting to Remote Operations

Logistics requires rapid problem-solving, which makes constant communication between team members crucial. A reliable technology setup is key to preventing a drop in connectivity or a system failure that might derail an important event.

The COVID-19 pandemic caused challenges across many industries, but logistics was hit particularly hard. Road Rebel faced immense operational pressure. They needed to vacate their physical headquarters, and fast, but halting operations or experiencing downtime was out of the question.

As the pressure mounted, Road Rebel experienced:

• Infrastructure Risk: Moving their entire network and server infrastructure to a secure colocation (COLO) datacenter puts their equipment’s stability at risk.
• Remote Work Complexity: With staff working remotely and internationally, every employee needed to have secure and instant access to company resources.
• Zero Room for Error: To maintain their commitment to their clients, logistics coordination had to continue without interruption.

Reliable remote work IT support was needed for this major transition. That’s why Road Rebel called in Twintel.

A Swift, Seamless Implementation from Twintel

Twintel’s remote work IT support services were instrumental in executing a strategic infrastructure overhaul. Twintel recognized Road Rebel’s need for a secure and efficient transition and tailored a plan that successfully ensured business continuity.

• COLO Datacenter Migration: Twintel relocated Road Rebel’s entire network and server infrastructure to a state-of-the-art COLO datacenter, maintaining maximum stability and security for all equipment pre-, during, and post-move.
• Remote Work Enablement: Domestic and International staff gained immediate and secure access to vital files thanks to Twintel’s NextGen firewall equipped with encrypted VPN capabilities.
• Single-Day Execution: Meticulous planning to allow the Twintel team to complete the full transition over one weekend with zero disruption to ongoing operations.
• 24/7 Remote Access: Twintel’s remote work IT support services enabled immediate 24/7 remote access for all staff, regardless of their location. This empowered Road Rebel to operate as a fully remote company from the very first day.

Uninterrupted Operations and Reduced Costs

Twintel’s dedicated remote work IT support services enabled Road Rebel to transform their infrastructure and reach their goals in record time. They achieved:

• Uninterrupted Operations: The transition was completed over a single weekend with no disruption to the Road Rebel team.
• Enhanced Stability: Providing a secure, stable home for all server and network equipment by relocating to the COLO datacenter.
• Global Connectivity: Staff members around the world gained reliable access to everything they needed to manage logistics.
• Cost Reduction: Road Rebel successfully vacated their physical headquarters, achieving their necessary expense reduction goal.
• Future-Ready Infrastructure: The new, secure setup allows Road Rebel to adapt to changing work environments, no matter what the future holds.