It isn’t easy to run a small business, and a lot of this difficulty comes from the fact that, as an owner of a small business, you have some limitations that dictate how your business can be run. For many businesses, one of these is a budgetary one. If you are going to stabilize your costs, you need to know that the investments you make are going to work. One way a managed services provider accomplishes this is through remote monitoring and maintenance.
Let’s say your company began to encounter an issue that, try as you might, you can’t seem to find a resolution for; and, without the IT resources to solve the problem, nobody else is working to help fix it. Situations like these really emphasize the value in having an IT service ready and waiting to help you with your issues. All you would need to do is submit a ticket through a service portal that described your issue, and a technician would be able to review and respond to the ticket—remotely resolving the issue for you—without needing to make a costly, billable trip to your location.
This scenario is possible through remote monitoring and management (RMM) services. An RMM platform used by a professional technician can ensure that your business’ technology is available and functioning. An RMM service can do so through the following strategies:
Updating and Patching Your Software
Consider how many workstations are present in your office. If you were to manually install the patches and updates that are necessary for your security, you wouldn’t have the time to do anything else. This is especially true when you factor in how often these updates and patches are released. An RMM solution can solve this problem, as we can remote into your systems and apply all of the patches and updates at the same time, without coming onsite.
Securing Your Network
With the threat landscape what it is nowadays, network security is a crucial matter that needs to be attended to. The thing is, how can you keep out threats that you weren’t even aware existed? Instead of you spending time and effort searching for the defenses that your business needs, our team can remotely monitor your network for threats. We don’t stop at security issues, either—we’ll also keep an eye out for signs of hardware failure and other stressful issues.
Saving Precious Time
If one of your employees encounters an issue and has to call a technician onsite to resolve it, what is that employee doing in the time it takes to fix the issue (let alone the time it takes the tech to get there)? They almost certainly aren’t being productive, which isn’t helping your business. Our technicians can simply remote into your systems to resolve most problems, allowing your employee to return to work much faster than they could otherwise. If the problem does prove to require an onsite visit, you can expect polite and prompt service from our technicians.
Twintel has grown into an expansive, full team of IT services professionals, acting as the outsourced IT department of non-profits, small to mid-size businesses, and enterprise-level corporations in Orange County, across California, and nationally.
Today, it’s the strength and deep expertise of the Twintel team that drives positive outcomes for clients. Each of the support staff, technicians, and engineers works diligently each day to make sure that the companies served have the seamless, secure, and stable IT environments needed to allow them to pursue their organizational objectives.